Privacy Policy

Last Updated: 19 April 2023

Welcome to Botsonic! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services, including our website and any other online products and services that link to this Privacy Policy (collectively, the “Services”).

1. Information We Collect

a. Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, phone number, and other contact information.
  • Messages: We collect the content of any messages you send through our services, including messages sent to customers via WhatsApp.
  • Payment Information: We collect payment information when you make a purchase through our Services.

b. Information We Collect Automatically:

  • Usage Information: We collect information about your activity on our services, such as IP address, browser type, and pages visited.
  • Device Information: We collect information about the device you use to access our services, including hardware model and operating system.

c. Information from Third Parties:

  • Third-Party Services: If you link your account with third-party services like Shopify, we may receive information from those services.

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve our services.
  • Send you technical notices, updates, security alerts, and support messages.
  • Process transactions and send you related information.
  • Communicate with you about products, services, and offers.
  • Monitor and analyze trends, usage, and activities.
  • Personalize the services and provide advertisements, content, or features that match user profiles or interests.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing Information

We may share information about you as follows:

  • With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • For Legal Reasons: We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may share information with your consent or at your direction.

4. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

5. Your Choices

a. Account Information: You may update, correct, or delete information about you at any time by logging into your account or contacting us. If you wish to delete or deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

b. Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email:

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access our Services to stay informed about our information practices and the ways you can help protect your privacy.